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:: Customer Care
Our client policy is based on uncompromising
professionalism. At NDEGWA MUTHAMA & KATISYA ASSOCIATES
ADVOCATES the entire staff is committed to providing
a thorough, informed, personalised and dedicated service
coupled with a thorough understanding of the environment
we operate in.
We work closely with our clients in
order to meet their needs and objectives and we believe
we do.
- When a client or prospective client first meets
us we seek to establish a full understanding of
the matter on which we are being consulted and the
objectives of the client. We discuss with the client
our Terms of Engagement which sets out the basis
on which we will work for the client. The Terms
covers such areas as fees, payments, complaints,
document handling and professional standards.
- As early as possible we will give the client
an indication of the legal issues to be resolved
in the matter and the scope of our advisory work.
- Upon acceptance of instructions, we open a client
file which is used for all correspondence, accounting,
information and retrieval purposes. Clients are
requested to ensure that the file reference is quoted
on all correspondence with the firm.
- We keep clients informed as to the progress of
their matter. We stay in touch by email, telephone,
fax and letter. We send clients copies of relevant
correspondence, pleadings and documents so that
they are fully involved in the process. In this
way, clients have an opportunity to see how we are
handling their work and to work with us in resolving
matters expeditiously and cost effectively.
- We expect our clients to call us at any stage
to discuss progress in a matter and seek clarification
on any issue. There is always a line of communication
open so that in case the lawyer handling the matter
is not available, the secretary can refer the call
to another lawyer who can help or take a message.
- For deliveries, we have messengers who deliver
documents within the Mombasa area during work hours.
For international deliveries that are urgent or
confidential, we use reputable firms of couriers.
Most overseas mail, is sent by email.
- We work Mondays to Fridays 8.00 A.M to 5.00 P.M.
However, our lawyers usually work outside these
hours and can on appointment be contacted outside
these hours.
- We are always willing to discuss our performance
with a client and listen to suggestions as to how
we can improve our services. We believe that if
a client is satisfied with our services and the
work we have carried out, he will be the best recommendation
to our firm.
- We will usually discuss with clients at a very
early stage the legal costs likely to be incurred
with a particular matter. Often the nature of the
work undertaken makes it impossible to give firm
estimates but a Partner or Associate will always
be prepared to give an indication, based on her/his
experience of similar work and the amounts top which
the client should budget.
Our contact details:
NDEGWA, MUTHAMA & KATISYA ASSOCIATES
ADVOCATES & COMMISSIONERS FOR OATHS
ZULFATHATIMY BUILDING, 2ND FLOOR, OPPOSITE MOMBASA LAW COURTS
P.O. BOX 87171-80100 GPO
MOMBASA - KENYA
TEL: 041-2223337, 2222356
FAX: 041-2223337
MOBILE: 0726 663500
EMAIL:nmkadvocates@mombasalawyers.com
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